I – Overview of Activate and Renew Sophos Firewall License

This article guides how to activate and renew the Sophos Firewall license through Sophos Central.
Sophos Central is a centralized management platform that allows managing devices, licenses, and synchronizing license status from the cloud to the firewall.

II – Guide to Activate Sophos Firewall License

1. Create a Sophos Central account

1. Create a Sophos Central account

If you do not yet have a Sophos Central account, refer to:
https://thegioifirewall.com/sophos-central-huong-dan-tao-tai-khoan-sophos-central-trial/

Log in to Sophos Central using a Super Admin account.

2. Claim the Sophos Firewall device

Go to Account → Licensing → Firewall licenses

Select Firewall licenses

Select Claim firewall

Enter the device Serial Number

After claiming successfully, the device will appear in the management list.

3. Apply License to the device

Select the device → Apply subscriptions

Enter the License Key

Preview subscription → Apply license

4. Synchronize License to the Firewall

Go to Sophos Firewall → Administrator → Device access
Click Synchronize

III – Notes when Renewing Sophos Firewall License

For future license renewals, please note:

  • License Number: only used for tracking and support, not used for activation.
  • License Key: required to activate or renew the license.

1. License synchronization mechanism when renewing

In most cases, if the Sophos Firewall has been correctly linked to the Sophos Central account, the license after renewal will automatically synchronize to the device without requiring manual operations.

However, if the license does not automatically synchronize and still shows the Expired status, you can perform the following steps:

  • Check the license in Sophos Central or Sophos Partner Portal to determine the corresponding License Key
  • Manually apply the License Key to the Firewall device (according to the instructions in Section II.3)

2. Case when the License Key is not received

If the renewal email does not contain the License Key, it is recommended to:

  • Check the license information again in the Sophos Portal
  • Or contact Sophos Support / Partner to confirm the correct License Key before applying it.

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